Got Questions?
Frequently Asked Questions
What areas does Top Clean & Clear serve?
For general cleaning, we provide professional cleaning services across Petaling Jaya, Damansara, Setia Alam and surrounding areas in Selangor.
For Post Renovation Cleaning & Upholstery Cleaning, we cover the whole Klang Valley.
What types of cleaning services do you offer?
Our services include house cleaning, office cleaning, post-renovation cleaning, move-in cleaning, move-out cleaning, upholstery cleaning, sofa claning, carpet cleaning, mattress cleaning and part-time maid services.
How do I book a cleaning service?
You can book online via our website or WhatsApp us directly for fast confirmation. We also offer same-day cleaning subject to availability.
Are your cleaners trained and reliable?
Yes. Our cleaners are trained, background-checked, and experienced. Many of our customers request the same cleaner for repeat services.
How much does cleaning cost?
Our rates are transparent. You can find full pricing on our website, starting from RM35/hour depending on service type and location.
Do you bring your own cleaning tools and products?
No. we didn’t bring. Cleaning tool and chemical only we will bring upon request and order with charge RM55.
Can I request for an Invoice after payment?
Yes you can. Please contact our customer services: 016-7042178 to request it. We will provide you invoice within 2 working days.
For office monthly package, can I pay after one month services?
For monthly package yes, the terms is 5 days after invoice.
What tools and cleaning chemicals will be suggested for house owner to prepare and let the cleaner do the job properly?
Types of cleaning detergents, brushes, sponges, clothes, Clothes/towels, Vacuum, Broom, Dustpan, Mop, Ladder, Trash Bag, Water Bucket
What if I am not home during cleaning? Can I left the cleaner alone?
Yes. Many of our customers leave for work or run errands while our team is cleaning. As long as our team has access to the property, we can complete the service.
However, we strongly recommend that you return before the cleaning is completed to inspect the work together with our team. This allows us to address any areas that may need additional attention immediately and ensures you’re satisfied before we leave.
Once our team has left the premises, the service will be considered completed and accepted. We encourage all customers to carry out the final inspection before our team leaves, as we may not be able to accommodate requests for touch-ups or disputes raised after the service has been completed.
Can I ask cleaner to do cooking and take care baby/elderly?
No. For now our cleaners is only trained for do cleaning. We didn’t know how to take care baby/elderly and cooking.
Can I ask the cleaners to dispose of large items, such as an unwanted sofa or mattress?
Our standard cleaning service does not include the removal or disposal of bulky items such as sofas, mattresses, wardrobes, refrigerators, or other large furniture.
If you require bulky item disposal, please let us know before your booking. We may be able to recommend a suitable service or provide a separate quotation if this service is available.
Our cleaners are also unable to transport large items using personal or company vehicles as part of a standard cleaning appointment.
Do you offer post-renovation cleaning packages?
Yes, we specialize in post-renovation cleaning to remove construction dust, paint stains, and debris. This service is ideal before move-in.
Can I book the same cleaner every time?
Yes, if you’re a weekly customer, we can arrange for the same cleaner (subject to availability). Many customers prefer a fixed cleaner for consistency.
What’s included in your standard house cleaning service?
Our standard house cleaning includes sweeping, mopping, dusting, bathroom cleaning, kitchen surface cleaning, window wiping, fan wiping and rubbish disposal. You can also request extra add-on services like ironing, fridge cleaning, or deep scrubbing or any others related cleaning that you wish to have, can always let us know.
Do your cleaners speak English or Malay?
Most of our cleaners speak basic Malay and some English. If you need specific language requirements, do let us know during booking.
What if I’m not satisfied with the cleaning?
Your satisfaction is important to us. If you notice any area that requires additional attention, please let our cleaners know during the final inspection before they leave the premises. Our team will be happy to rectify it on the spot whenever it falls within the agreed scope of work.
We strongly encourage all customers to inspect the completed work before our team leaves. Once the service has been accepted and our team has left the premises, the job will be considered completed and closed.
What is included in post renovation cleaning in Malaysia?
Post renovation cleaning typically includes removing dust, paint stains, cement residue, and debris after renovation work. At Top Clean & Clear, our team focuses on deep cleaning floors, windows, walls, cabinets, and hard to reach areas to ensure your home is safe, clean, and ready to move in.
What is the difference between regular cleaning and deep cleaning?
Regular cleaning focuses on general maintenance such as sweeping, mopping, and wiping surfaces. Deep cleaning, including post renovation cleaning, involves detailed cleaning like removing stubborn stains, dust in hidden areas, and sanitizing surfaces. Top Clean & Clear specializes in both services depending on your needs.
Is there any hidden charge?
No. We will explain the quotation before confirming your booking.